Women make up 48.54% of the workforce at Firstsource Solutions, well above the 34% NASSCOM estimates for India’s IT-BPM sector. The company has now been named among India’s Best Workplaces for Women 2026 by Great Place to Work, ScanX reported.
It is the second consecutive year that Firstsource has made the list. The recognition highlights the company’s focus on gender diversity and inclusive workplace practices.
Why Retention Matters as Much as Hiring
Shamita Mukherjee, chief human resources officer at Firstsource, said an equitable workplace goes beyond hiring numbers. “The real measure of inclusion is not who comes through the door, but who continues to grow once they are here,” she said.
The company says it gives women access to learning and mentorship so they can progress into leadership roles. Its approach combines allyship with support at different life stages, aiming to build confidence and professional networks.
The gap between Firstsource’s figure and the industry average is the key indicator of how its diversity work performs. The report credits targeted efforts to hire, retain and advance women through structured development programs.
A Year of Workplace Honors
The award adds to other 2026 recognitions from Great Place to Work India. Firstsource was also included in India’s Best Companies To Work For 2026 (Top 100) and India’s Best Workplaces in BFSI 2026.
Those honors reflect a broader strategy. Firstsource says it builds allyship, mentorship and reskilling opportunities into how it operates.
The report describes an ecosystem designed to support women through career transitions and skill development. It says the company’s representation figure suggests a concentrated effort in talent acquisition and retention within its specific business verticals. For women in a sector where the average share is 34%, Firstsource shows what higher representation can look like in practice.
What Remains to Be Seen
The report raises questions the company has not fully answered. They include which retention strategies Firstsource uses to prevent attrition among women in leadership roles, given the industry-wide challenge of mid-career dropouts.
It also asks whether the Firstsource model could serve as a framework for other IT-BPM firms. Those firms would be trying to close the gap with the 34% sector average. For now, the company’s 48.54% figure stands as its clearest evidence.
